Shipping & Returns

🚚 Shipping

• We deliver across the UK and Channel Islands (and internationally iby request).

• Shipping costs are calculated at checkout.

• Delivery times vary by location but typically take 3 working days after dispatch.

• Once your order has been shipped, we’ll send you a tracking number.

↩️ Returns & Refunds

Because our chocolates are personalised and perishable, we generally do not accept returns. However:

• If your order arrives damaged, incorrect, or defective, please contact us within 3 days of delivery with photos.

• We will arrange a replacement or refund where appropriate.

💌 How to Contact Us About an Order

If you have an issue with your order, please email us at [email protected] with your order number and details. We’ll do our best to make it right.