Privacy Policy

Last updated: 12 September 2025

Chockywockydoodah (herewith referred to as 'we') values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, place an order, or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.
Order Details: Messages, images, or personalisation requests you provide for custom chocolates.
Technical Information: IP address, browser type, and usage data when you visit our website.
Communication Preferences: Information you provide when subscribing to newsletters, promotions, or contacting us.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Personalize your chocolates according to your requests.
Communicate with you about your order, updates, or promotions.
Improve our products, services, and website.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

Service Providers: Payment processors, delivery partners, and IT support who help us fulfill orders.
Legal Authorities: If required by law or to protect our rights, safety, or customers.

4. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill your orders, provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your location, you may have rights to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Request restrictions on how we process your data.

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and remember your preferences. You can adjust cookie settings in your browser.

8. Children’s Privacy

Our services are directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children and we will never share any photos you send us for personalisation purposes.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Chockywockydoodah
Email: [email protected]
Phone: +44 7754 574899